ITR Technology Webinar: Service management as the foundation for digital transformation in education

TOPIC

Service management as the foundation for digital transformation in education

SPEAKER(S)

Mamane Chiloane – Regional Account Manager (Public Sector)

SPEAKER(S) BIO

A business-savvy technology professional with extensive experience engaging C-level executives across the public and private sectors. Currently a Regional Account Manager at ITR Technology, I lead complex public sector and higher education accounts across South Africa, delivering measurable impact through strategic planning, trusted stakeholder relationships, and tailored enterprise solutions. Known for navigating complexity, exceeding revenue targets, and supporting long-term digital transformation through smart, value-driven engagement.

Email address: mamane@itrtech.africa

ABSTRACT

Digital transformation in education is often treated as a technology rollout. New platforms are introduced, yet service reliability and user experience still suffer, especially during peak periods like registration.

This webinar explores why service management (ITSM) is the real foundation of sustainable digital transformation in education.

We’ll show how mature ITSM provides visibility, structure, and accountability across digital services, helping institutions move from reactive support to proactive service improvement.

Attendees will gain practical insight into how ITSM analytics and observability work together to stabilise services under pressure and reduce disruption during critical academic windows. and support better decision-making across the institution. Rather than focusing on tools alone. This session positions ITSM as a strategic capability that enables reliable. scalable digital services that simply work.

Please extend this invitation to any other interested parties at your university