Peer to Peer: Utilising Unified Enterprise Service Management to enrich and visualise the University of Pretoria’s facilities’ digital twin

TOPIC

Utilising Unified Enterprise Service Management to enrich and visualise the University of Pretoria’s facilities’ digital twin

SPEAKER(S)

Charl Joubert

ABSTRACT

The University of Pretoria is transitioning from static facility management to a dynamic, data-driven ecosystem. By utilising Unified Enterprise Service Management as the “brain” of the campus, the university enriches its Digital Twin, a virtual replica of its physical assets with real-time service data, spatial analytics, and automated workflows. This synergy moves beyond simple 3D modelling into Digital Innovation, where every physical meter, building, and utility is represented and managed in a unified digital environment.

BIO

I don’t just manage services; I build ecosystems. My journey in Enterprise Service Management (ESM) has taken me from the IT helpdesk to the boardroom, where I focus on unifying disparate academic and service-oriented departments into a single, automated flow. Currently, I’m exploring the intersection of  Unified Enterprise Service Management and Digital Twins, transforming how we visualise and manage physical infrastructure through the lens of digital service excellence.

Please extend this invitation to any other interested parties at your university