Stanley Mpofu
Chairman
Joy Nkateko Zungu is the Deputy Director: ICT End User Support at the University of Mpumalanga, a role she has held since December 2015. She has worked previously for Media24, the former CTI Education Group, and the Mpumalanga Provincial Legislature. She holds a Diploma, BTech, and MTech in Information Technology from the Cape Peninsula University of Technology (CPUT), an MBA from Management College of Southern Africa (MANCOSA), and is currently pursuing a PhD in Information Systems at the University of Cape Town (UCT).
With extensive experience in higher education, government, and media sectors, she has developed expertise in ICT governance, service management, cybersecurity, risk management, policy development, end-user support, systems implementation, and digital transformation. She holds professional certifications in PRINCE2 Practitioner, ITIL, COBIT Foundation, and Service Desk Analysis.
At the University of Mpumalanga, she played a key role in establishing and strengthening ICT support services, advancing ICT infrastructure for teaching and learning, and establishing service management practices that enhance user experience and operational efficiency. She is recognised for building high-performing teams and driving service excellence through effective ICT processes and continuous improvement initiatives.
She continues to contribute to the ICT body of knowledge through research publications and conference presentations on digital inclusion, ICT accessibility, and technology adoption. She is passionate about leveraging technology to improve organisational performance, service delivery, and digital inclusion across South Africa.
With extensive experience in higher education, government, and media sectors, she has developed expertise in ICT governance, service management, cybersecurity, risk management, policy development, end-user support, systems implementation, and digital transformation. She holds professional certifications in PRINCE2 Practitioner, ITIL, COBIT Foundation, and Service Desk Analysis.
At the University of Mpumalanga, she played a key role in establishing and strengthening ICT support services, advancing ICT infrastructure for teaching and learning, and establishing service management practices that enhance user experience and operational efficiency. She is recognised for building high-performing teams and driving service excellence through effective ICT processes and continuous improvement initiatives.
She continues to contribute to the ICT body of knowledge through research publications and conference presentations on digital inclusion, ICT accessibility, and technology adoption. She is passionate about leveraging technology to improve organisational performance, service delivery, and digital inclusion across South Africa.